Wilson Heating, Air & Plumbing

starstarstarstarhalf star 4.4 / 5 | 384 Total Reviews

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"To whom it may concern. For eight years we have enjoyed a great relationship with Wilson. Two months ago our A/C unit finally crashed. We called Wilson and A-Star came to the house. Long story short, we purchased a brand-new complete heat and air system from A-Star. Last Friday our brand-new A/C quit because of a coil leak. The technician told us it would be Monday before he would know if they had a replacement part and A-Star charged us $150 for the after hours service call. Monday arrived only to find out the part had to be ordered. Now it is Thursday evening as I write this and we have been without air conditioning for almost a week. Numerous phone calls were made asking for a manager to call us back. No one has returned our calls. It is obvious to us that A-Star just doesn't care. We have filed a complaint with Trane. We are now posting on as many social media sites as we can. We have found numerous recent complaints about A-Star. Whatever deal that Wilson made with A-Star I hope it was worth it. Because evidently Wilson's customers are suffering as a result. Wilson's customer service used to be top-notch until A-Star came along. Does Wilson care anymore? Sincerely. P.s. the website would not let me select only one star for this review, that is the reason I gave two stars. "
from Garland, TX on July 25th, 2019
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5 (2 / 5)
from Garland, TX on May 21st, 2009
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5 (2 / 5)
"Installation service was not bad. Four issues: 1. The attic entry ladder had to be removed to accomodate the large units. The opening was not reinstalled properly and it looks bad. 2. One o fthe two outside copressor untis was installed with a tilt and it is still tilted after a year. 3. The sales person had idenfied and stated replacement of 5 junction boxes - only 4 were installed. 4. When both untits are running there is a rumbling noise. Someone came out to look at it but did nothing about it - The noise is till there."
from Plano, TX on August 12th, 2010
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5 (2 / 5)
from Carrollton, TX on June 11th, 2009
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5 (2 / 5)
"Positive - Timely on apptment. Repair covered by warranty. Negative - First tech mis-diagnosed the problem. Problem resulted from improper installation of furnace by same tech 3 months earlier."
from Garland, TX on June 6th, 2009
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5 (2 / 5)
"I have been a custmer for 15 years. You installed my current system 12 years ago. You came out on 6/6 and said I needed a new coil upstairs, $2100. I called Haley on 6/8 to schedule the appt for 6/13 at 9am. Jessica called at 8:15 to say it would be 11am. I called you 3 times. You finally got here at 2:40pm in an unmarked truck with 4 men. One spoke english. The neighbors probably think I went downtown & picked up laborers instead of calling a reputable company. I will add that the men were very nice and did good work. It's just that this is not what I thought I was paying for. There is no excuse for being 5 hrs & 45 minutes late for an appointment. Your office claimed you had to go get the coil somewhere in Dallas. I feel like you had all week to get the coil."
from Garland, TX on June 14th, 2009
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5 (2 / 5)
from Garland, TX on July 1st, 2009
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5 (2 / 5)
"2 - 5 do not apply, did not buy anything. I was told my unit needed to be replaced. He "guaranteed" us the coil would not be covered under warranty and left an estimate for a new unit for $3788. Well, it IS covered under warranty, does not need to be replaced, and will cost me less than $700 to repair."
from Dallas, TX on July 23rd, 2009
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5 (2 / 5)
from Plano, TX on July 30th, 2009
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5 (2 / 5)
from Garland, TX on October 15th, 2009
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5 (2 / 5)